New Delhi: 

Since they were introduced in 2014, these devices can no longer use new Netflix features or get updates from the manufacturer. If you’re not sure which version you have, go to Settings > My Fire TV > About to find out. Netflix cannot support R4, R12 or R25-1 error codes, which means that these devices will soon be unable to use the service.

The first-generation Amazon Fire TV devices will no longer be supported by Netflix after the streaming service has made the announcement. U.S. users will see the changes take place on June 3, according to . Some customers have gotten an email about the situation, but not all users have been informed.

Discounts available for affected users

Both Netflix and Amazon confirm that U.S. users who have been affected may receive a discount on a new Fire TV Stick. Eligible customers should contact customer service to learn more about available upgrade choices.

This step is part of Netflix’s plan to stop offering support for old devices. The company has stopped supporting older Blu-ray players, gaming consoles and smart TVs that can’t meet technical standards anymore.

Only first-gen devices affected

Heise reported, Netflix stated that only the first Fire TV models are affected. Netflix will still work on newer devices without any necessary updates. The original versions were equipped with 2GB of RAM and 8GB of storage and were powered by Qualcomm’s Snapdragon 600 chipset using Fire OS 8.

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